Your Balfour™ items are covered by the Lifetime Guarantee. If there are any defects with your clothing, we will resend you your item free of charge.
Shipping & Returns
Every order is carefully tracked and insured. Processing typically takes 1-2 business days. Once dispatched, you'll promptly receive an email with your tracking number. Expect delivery within:
6-12 days in the UK & Europe
6-12 days in the USA
6-12 days in Australia & New Zealand
Upon delivery, you have 30 days for returns. Your satisfaction is our priority.
If you're not completely happy with your purchase, we’ll provide a quick replacement or a full refund, hassle-free.
We are here to answer your questions
Frequently Asked Questions
Can I return my product?
Yes, you can return a product within 30 days of receiving it, no questions asked.
If your item doesn’t fit, you have the option to pay only for shipping, and we will send the correct sized product free of charge.
How long will it take to get my orders?
Every order is carefully tracked and insured. Processing typically takes 1-2 business days. Once dispatched, you'll promptly receive an email with your tracking number. Expect delivery within:
6-12 days in the UK & Europe
6-12 days in the USA
6-12 days in Australia & New Zealand
Upon delivery, you have 30 days for returns. Your satisfaction is our priority.
Any other questions?
You can contact us through our contact page or email us at support@balfouratelier.com and we will be more than happy to help you with your query.
Our customer support is available Monday to Friday: 8am-8:30pm. Average answer time: 24h
